Contact Us
We're a small Filipino-American team dedicated to helping our kababayan live without joint pain. Kung may tanong, concern, or feedback β we're here to listen. Kami po ang kakausap, hindi robot.
The Fastest Way to Reach Us
π¬ Messenger (Tagalog & English)
Our most-used support channel. Typical response: under 1 hour during business hours. Great for quick questions, order updates, at Tagalog conversation.
Other Ways to Contact
β Email
support@dtgnutra.com β best for detailed concerns, refund requests, or attaching photos (damaged products, batch numbers, receipts). Response within 12-24 hours on business days.
π’ Business Entity
DTG Wellness, LLC
Made in USA at Bactolac Pharmaceutical (FDA-registered), New York
β° Business Hours
- Monday - Friday: 8:30 AM - 8:00 PM PST
- Saturday - Sunday: Messenger monitored, email replied on next business day
- US Holidays: Delayed response; we'll reply as soon as we're back
Before You Contact Us
You might find your answer faster here:
- Frequently Asked Questions β common questions about product, usage, shipping, returns
- Shipping Policy β delivery times, tracking, lost packages
- Return & Refund Policy β 90-day Money-Back Guarantee details
- Track Your Order β check delivery status with your order number
What to Include When You Message
To help us help you faster, please include:
- Your Order Number (if the question relates to an order)
- The email address used at checkout
- A clear description of your question or concern
- Photos if applicable (damaged product, batch number, tracking screenshots)
Common Concerns β Quick Answers
Scam concerns?
We completely understand β ang dami pong scam sa Filipino community. Every DTG Nutra bottle ships with a Warranty Card at an authentic holographic seal. We are DTG Wellness, LLC, a real US business registered in America, manufactured at FDA-registered Bactolac Pharmaceutical. If anything feels off, photograph your bottle at Warranty Card and message us β we'll verify authenticity immediately.
Didn't get order confirmation email?
Check your spam/junk folder and add support@dtgnutra.com to your contacts. If still missing, message us with your full name and phone number β we'll resend manually.
Want to cancel or modify an order?
Message us within 12 hours of ordering. After that, we cannot stop the shipment from our New York facility. See Return & Refund Policy for post-shipment options.
A Note From Our Team
Kami po ay small team of Filipino-Americans na nag-alaga sa health ng mga kababayan natin. We know how hard it is to find legitimate health products sa ating community β ang dami ng scam, ang dami ng false promises. Hindi kami ganun.
If DTG Nutra doesn't work for you, we want to know. Kung working po siya, share it with a friend, a Tita, your Nanay. Word of mouth mula sa Filipino family is our strongest marketing β at mas nakakatulong sa community.
Salamat po sa trust niyo sa amin.
β The DTG Nutra Team