Shipping Policy

At DTG Nutra, we're committed to delivering your joint relief as quickly at reliably as possible. Below are complete details about shipping options, timelines, at guidelines para mas kampante ka sa order mo.

1. How Do I Track My Order?

Every DTG Nutra order comes with a unique tracking number. Once your order ships, you'll receive an email with tracking information.

To make sure you receive these updates:

  • Check your spam/junk folder
  • Add support@dtgnutra.com to your email contacts
  • Message us via Messenger if you don't receive tracking within 48 hours of order confirmation

You can also track your order on our website at Track Order.

2. Order Processing Time

Our standard processing time is 1-2 business days. Orders typically leave our New York facility within 48 hours of order placement.

Orders placed on weekends or US holidays will be processed on the next business day. Ang bilis namin, pero priority is accuracy — every bottle is double-checked before it leaves our warehouse.

Kung kailangan mong i-update ang order details (address, contact), contact us immediately via Messenger or email.

3. What Happens When Your Order is Processed?

  1. Order Verification — We review your order details, bundle selection, at shipping address for accuracy
  2. Inventory Check — We confirm the bottles you ordered are in stock at our Bactolac Pharmaceutical facility
  3. Payment Processing — Your payment method is verified; for first-time orders, we may perform a fraud prevention check (para iwas scam, both ways)
  4. Pick & Pack — Your order is carefully packed with tamper-evident seals at Warranty Card included
  5. Shipping — Your package is handed to USPS, FedEx, or UPS for delivery to your door

4. Delivery Times — United States

Standard delivery time is counted after carrier pickup — this does not include our 1-2 day processing time.

  • Standard Shipping: 3-7 business days — FREE on orders over $150
  • Expedited Shipping: 2-5 business days — $12.99 flat rate
  • Priority Shipping: 2 business days — $24.99 flat rate

🌴 Hawaii, Alaska, & US Territories

Delivery to Hawaii, Alaska, Puerto Rico, at Guam may take an additional 2-3 business days due to geography at carrier logistics.

Para sa ating mga kababayan sa Waipahu, Honolulu, at Anchorage — libre pa rin ang standard shipping kung over $150. Kasi we know, kayo ang pinaka-loyal na customers namin.

5. International Delivery

For orders outside the contiguous US, delivery typically takes 14-30 business days after carrier pickup.

Factors that can affect international delivery:

  • Customs inspections at clearance procedures
  • Local postal service operations
  • Weather conditions at natural events
  • Incorrect or incomplete shipping addresses

All international orders ship from our US facility. Once your parcel reaches the destination country, delivery timing depends on local postal service.

Note: We do not currently ship directly to the Philippines. For orders going to Filipino families back home, we recommend shipping to your US address first, then forwarding via Balikbayan service.

6. What Happens If My Parcel Is Delayed?

A package is considered "delayed" only if:

  • Tracking status shows no new updates for 10 consecutive days, OR
  • Your order exceeds the standard delivery timeframe:
    • United States: 2-7 business days
    • International: 14-30 business days

If you believe your parcel is delayed, contact us via Messenger or email with:

  • Your Order Number
  • Email address used at checkout
  • Full name associated with the order

We respond within 12 hours on business days.

⚠️ Important

Please do not send multiple messages for the same issue — it triggers our spam filter at can actually delay our response to you. Isang message lang, we've got you po.

7. Incorrect Address

Before Shipping (within 12 hours of order)

  • 12-Hour Correction Window: Contact us within 12 hours of placing your order to update the shipping address
  • Address Errors We Catch: If our system flags an invalid address, we'll reach out to you for clarification before shipping

After Shipping

  • We cannot modify the delivery address once the package has shipped
  • Packages returned due to an incorrect address provided by the customer are not eligible for a refund
  • As a courtesy, we may offer one free reshipment with the corrected address (customer pays reshipping fee)

8. Shipping Fees

  • Orders over $150: FREE standard shipping
  • Orders under $150: $7.99 flat-rate standard shipping
  • Expedited: $12.99
  • Priority: $24.99

Shipping fees are non-refundable as part of our Money-Back Guarantee — only product cost is refunded.

9. "Delivered" But Not Received

If tracking shows "Delivered" but you haven't received your package:

  1. Check with neighbors, building management, family members, or anyone who may have accepted the package on your behalf
  2. Contact your local post office with your tracking number for delivery confirmation
  3. Contact us — we'll help interpret tracking details at carrier notes

Important

  • If the carrier confirms delivery to your exact address, the order is not eligible for a refund
  • If a package is stolen after delivery, DTG Nutra cannot be held responsible — this is a carrier/local authority matter
  • We recommend a secure delivery location: home during the delivery window, PO Box, Amazon Locker, or a trusted family member's address

💬 Need Help? Tanong ka lang po.

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