REFUND POLICY
Returns
DTG Nutra offers a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return:
- The item must be returned to the return address provided by our support team.
- The product should be unused, in the same condition that you received it, and in its original packaging when applicable.
- You must provide the receipt or proof of purchase.
To start a return, please contact us at [EMAIL].
If your return request is approved, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any return-related questions, you can contact us at [EMAIL].
Damages and Issues
Please inspect your order immediately upon receiving it.
If the item is:
- defective
- damaged
- incorrect
please contact us at [EMAIL] as soon as possible so we can evaluate the issue and resolve it appropriately.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Opened or used dietary supplements for safety reasons
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Clearance or sale items
If you have questions about whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to receive a replacement product is to return the original item (once approved) and place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify for this return:
- The item must be unused
- The item must be in its original packaging
- Proof of purchase must be provided
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [EMAIL].
Contact Information
If you have any questions regarding our refund policy, please contact us:
DTG Nutra
Email: [EMAIL]
Return Address: [RETURN ADDRESS]
Website: [WEBSITE URL]