Refund & Return Policy

90-Day Money-Back Guarantee

At DTG Nutra, we understand that every body responds differently. Our clinical-grade formula is carefully crafted with BioPerine®-enhanced Glucosamine 1500mg for long-term joint support — but results can vary from person to person, depending on usage duration, diet, activity level, age, at lifestyle.

That's why your first order is protected by our 90-Day Money-Back Guarantee — designed to give you a truly risk-free experience when trying DTG Nutra for the first time. Para sa ating mga Tita, Lola, at Nanay — kung hindi kayo satisfied, just message us.

Who is Eligible

• Applies to your first order of DTG Nutra Joint Formula only
• Covers both single-bottle and bundle orders (Combo 1, 2, or 3)
• Order must contain no more than three (3) units per product SKU
• Refund request must be submitted within 90 days from delivery date
• Customer must have used product consistently for at least 30 days

What's Covered

• Full refund of the product purchase price
• No need to ship the bottles back — save your time at mailing cost
• Note: Shipping fees, taxes, at processing charges are non-refundable

How to Request a Refund

1. Contact our Customer Experience Team via Messenger (fastest — Tagalog & English support) or email support@dtgnutra.com
2. Provide your Order Number, brief reason, and confirmation you've used the product for 30+ days
3. Our team verifies eligibility and processes your refund within 5-7 business days — walang hassle, walang return shipping!

Order Cancellation Policy

Changed your mind? We can help, but you must act fast.

The 12-Hour Window

• Requests to modify or cancel must be made within 12 hours of order placement
• We process requests as long as your order has not been fulfilled or shipped
• Once shipped from our New York facility, we cannot stop the shipment

How to Cancel

Contact via Messenger or support@dtgnutra.com as soon as possible. Business hours: 8:30 AM - 8:00 PM PST, Monday-Friday. Weekend at US holidays — responses may be delayed, pero we will get back to you agad on the next business day.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with:

• Your Order Number
• Clear photos of the issue or damage
• Photo of the product's batch number (printed on the bottom of bottle)

We will send a free replacement immediately — no return required. Made in USA at ships from our FDA-registered facility at Bactolac Pharmaceutical in New York.

Lost in Transit

• Tracking not updating for 10+ days: We'll investigate with the carrier at resend if confirmed lost
• Marked "Delivered" but not received: We open a carrier investigation at may offer a one-time courtesy replacement
• Incorrect address provided by customer: We cannot guarantee a refund, but may offer one-time courtesy replacement at a discounted reship fee

Hygiene & Non-Return Policy

Your safety is our priority. Because we cannot control how items are handled once they leave our FDA-registered facility, at because health supplements require the highest hygiene standards, we do not accept physical returns under any circumstances.

This ensures every bottle you receive is fresh, sealed, authentic, at has never been handled by another customer. Safety first — para sa pamilya mo.

Refunds Not Covered

• Subjective complaints (taste, smell, capsule size) — unless covered by First-Order Money-Back Guarantee
• Products damaged by improper storage or heat exposure after delivery
• Items purchased with heavy promotional discounts (greater than 50% off) are final sale
• Repeated refund requests from the same household or bulk purchases suspected for resale

Refusal of Service

In rare circumstances, we may evaluate a customer's account history at retain the right to refuse services and/or prevent future orders without providing further details. We prioritize the safety at trust of our genuine Filipino family customers.

Medical Disclaimer

Being well-informed about health-related products before purchasing is essential. The FDA advises consumers to consult with a healthcare professional before taking any dietary supplement, especially if you have pre-existing conditions such as kidney disease, liver conditions, or if you're taking maintenance medications for blood pressure or diabetes.

DTG Nutra Joint Formula is a dietary supplement, not a medication. *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Salamat po for trusting DTG Nutra. Ang kalusugan ng pamilya mo, priority namin.