Terms of Service

1. Who We Are

This website is operated by DTG Wellness, LLC ("DTG Nutra," "we," "us," or "our"). Our dietary supplements are manufactured in the United States at Bactolac Pharmaceutical — an FDA-registered, cGMP-certified facility in New York.

2. Acceptance of Terms

By placing an order, creating an account, or using our site, you confirm that you:

• Are at least 18 years old
• Can legally enter into a binding contract under US law
• Agree to these Terms, our Privacy Policy, and our Refund & Return Policy
• Provide accurate, current, and complete information when ordering

If you do not agree, please do not use our site or services.

3. Products & Services

Product Information

We strive to display accurate product descriptions, images, ingredients, and pricing. However:

• Colors, packaging, or label designs may appear slightly different due to screen settings or product updates
• Ingredient sourcing may change — the current Supplement Facts label on the bottle is authoritative
• We reserve the right to correct pricing errors or modify products without prior notice

Dietary Supplements — Important

DTG Nutra Joint Formula is a dietary supplement, not a medication. It is intended to support joint health in adults 18+. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any supplement, especially if you:

• Are pregnant, nursing, or planning pregnancy
• Take prescription medications (blood thinners, diabetes, BP, chemo)
• Have kidney, liver, or other chronic conditions
• Are allergic to shellfish (our Glucosamine is derived from shellfish)

4. Orders & Payment

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept, limit, or decline any order at our discretion, including orders that:

• Appear fraudulent or linked to suspicious payment activity
• Exceed reasonable personal-use quantities (suspected resale)
• Come from regions where we do not ship
• Contain pricing or promotion errors

Pricing & Payment

All prices are in USD. Payment is processed securely via Shopify Payments, PayPal, or other approved processors. You authorize us to charge your selected payment method for the total order amount including shipping and applicable taxes.

Promotional discounts, bundle prices, and flash sales are limited in time and quantity. We reserve the right to end promotions early or modify terms.

Taxes

Sales tax is calculated based on your shipping address and applicable US state laws. International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

5. Shipping, Returns & Refunds

Detailed policies are provided in separate documents — these are incorporated into these Terms by reference:

• Shipping Policy
• Return & Refund Policy (90-Day Money-Back Guarantee)
• Cancellation Policy (12-hour window)

6. Customer Conduct

By using our site, you agree NOT to:

• Provide false or misleading information
• Use multiple accounts to abuse promotions or refund policies
• Resell DTG Nutra products without authorization (we do not authorize third-party resellers; products sold on unauthorized marketplaces are not covered by our guarantee)
• Copy, scrape, or redistribute our product copy, images, or brand assets
• Submit fake reviews or defamatory content about our products
• Attempt to reverse engineer, decompile, or hack our website
• Use our site to transmit spam, malware, or unsolicited marketing

7. Intellectual Property

All content on this site — including the "DTG Nutra" name, logo, product names, packaging design, photography, copy, and brand voice — is the exclusive property of DTG Wellness, LLC and protected by US and international copyright and trademark law.

You may not reproduce, republish, distribute, or create derivative works without written permission. Unauthorized use may result in cease-and-desist action or legal proceedings.

8. User-Generated Content (Reviews, Testimonials, Social Media)

When you submit reviews, testimonials, photos, or other content to DTG Nutra (via our site, Messenger, or social media), you grant us a royalty-free, perpetual, worldwide license to use, modify, and display that content for marketing and promotional purposes — with attribution if you desire.

You represent that your content is original, truthful, and does not violate anyone's rights. We reserve the right to moderate, edit, or remove content that is false, offensive, or violates our guidelines.

9. Health & Medical Disclaimer

We are not medical professionals. Information provided on our site (product descriptions, blog articles, FAQ, Messenger replies) is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

• Always consult a qualified healthcare provider before starting any supplement
• Do not use DTG Nutra to replace prescribed medications
• Discontinue use and seek medical attention if you experience adverse reactions
• Results vary — testimonials reflect individual experiences and are not guaranteed outcomes

10. Limitation of Liability

To the fullest extent permitted by law, DTG Wellness, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Use or inability to use our products or site
• Delivery delays caused by carriers, weather, or force majeure
• Allergic reactions when you have not disclosed pre-existing conditions
• Third-party actions (payment processors, shipping carriers, marketplaces)

Our total liability for any claim is limited to the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless DTG Wellness, LLC, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of our products, or infringement of any third-party rights.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles.

Before filing any legal claim, you agree to first contact us in good faith to resolve the dispute informally. Disputes not resolved within 60 days may be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), held in New York, NY. Both parties waive the right to a jury trial and class action.

13. Modifications to Terms

We may update these Terms at any time. The "Last Updated" date at the top reflects the most recent version. Continued use of our site after changes constitutes acceptance of the revised Terms. Significant changes will be emailed to customers on our marketing list.

14. Termination

We may suspend or terminate your account at any time, with or without cause or notice, for violations of these Terms or suspicious activity. Upon termination, your right to use our site ends immediately.

15. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.