Privacy Policy

1. Information We Collect

Personal Information You Provide

• Contact Information: Name, email, phone number, shipping at billing address
• Payment Information: Credit/debit card details (processed securely via Shopify Payments; we never store full card numbers)
• Order Information: Products purchased, order history, preferences
• Customer Service: Messages sent via Messenger, email, or our contact form

Information Collected Automatically

• Device & Browser: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, referral sources
• Cookies & Tracking: Small text files stored in your browser to improve your shopping experience (see Section 6)

2. How We Use Your Information

• Order Fulfillment: Process payments, ship products, send shipping updates at order confirmations
• Customer Support: Respond to questions, resolve issues, process refunds
• Marketing (with your permission only): Send promotional emails, Messenger updates, SMS alerts — you can opt-out anytime
• Fraud Prevention: Verify identity, detect suspicious activity, protect our customers from scammers
• Legal Compliance: Meet FDA, FTC, state, at federal requirements for dietary supplement sales
• Product Improvement: Understand which products Filipino customers need most, refine formulas, improve service

3. Sharing Your Information

• Shipping carriers: USPS, FedEx, UPS — to deliver your order
• Payment processors: Shopify Payments, PayPal — to handle transactions securely
• Email & SMS providers: Klaviyo, Postscript — to send order updates at marketing (with consent)
• Analytics providers: Google Analytics, Meta Pixel — to understand site traffic (anonymized)
• Manufacturing partner: Bactolac Pharmaceutical (New York) — for product fulfillment only
• Legal authorities: Only when required by subpoena, court order, or to prevent fraud

4. Your Rights (California Residents & All Customers)

Under the California Consumer Privacy Act (CCPA) at similar laws, you have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Opt-out of marketing communications at cookie tracking
• Download a copy of your data in a portable format
• Non-discrimination: We will not deny services or charge different prices for exercising your rights

To exercise any right, email support@dtgnutra.com with subject line "Privacy Request." We respond within 30 days.

5. Data Security

We use industry-standard security to protect your information:

• SSL/TLS encryption for all data transmitted to/from our website
• PCI-DSS compliant payment processing (Shopify Payments, PayPal)
• Restricted access to personal data — only authorized staff at service providers
• Regular security audits at monitoring for unauthorized access

While we take reasonable measures, no method of transmission over the internet is 100% secure. Kung may suspicious activity sa account mo, message us agad.

6. Cookies & Tracking Technologies

We use cookies to:

• Remember your cart items at preferences
• Keep you logged in during your session
• Analyze site traffic at improve our storefront
• Deliver relevant ads on Facebook, Instagram, at Google (with your consent)

You can disable cookies in your browser settings, but some site features may not work properly. For ad tracking opt-out, visit youronlinechoices.com.

7. Children's Privacy

DTG Nutra Joint Formula is a supplement intended for adults 18 years or older. We do not knowingly collect information from anyone under 13. Kung namalayan mong mga data ng bata ay na-collect, email us immediately at we will delete.

8. International Data Transfers

DTG Nutra operates from the United States. If you access our site from outside the US, your data will be transferred to at processed in the US, which may have different privacy laws than your country.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent changes. Significant changes will be emailed to customers on our marketing list.

Ang privacy mo, respeto namin po.